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Complaint process for wind turbine noise inherited by the Ford government not effective
April 12, 2021
Wind Concerns Ontario has just released its latest report on how the Ontario government has responded to citizen complaints about excessive wind turbine noise from grid-scale wind power projects.
Warning: the contents of this report can make for difficult reading.
The excerpts of comments from people calling into the 24/7 Spills Action Centre telephone line, or sending emails to their local District Office of the Ministry of Environment, Conservation and Parks are an alarming demonstration of the desperation felt by families forced with the wind turbine noise—some of them, for many years.
“We ache all over and can hardly function we are so tired. Please tell us what to do. Please respond.”
“Noise described as a ‘whooing’ sound, both heard and felt.”
“This continues to be horrendous.”
“Caller reports a pulsing roar.”
“This is the 65th time they have called.”
“We can’t go on like this.”
Polluted acoustic environment
One complaint documented was from a technician hired to do monitoring of bat populations near Bow Lake, who questioned whether he/she could continue the work due to the “acoustic pollution” from the wind turbines. The wind turbines were “generating unacceptably intrusive and potentially dangerous noise emissions into the natural environment,” the person reported. This is a “polluted acoustic environment.”
This report is based on Incident Reports created in 2018, received as the result of a request under the Freedom of Information and Privacy Act. The request was filed in January 2019; we received almost 4,000 pages of documents this past March. The report is fourth in a series, examining ministry response back to 2006.
It’s not working
The overarching conclusion from examining the complaint records as a whole is that Ontario’s complaint monitoring process, which the current government inherited from previous administrations, is not working. Key findings:
Complaints about wind power projects are part of the process government promised would ensure protection of health and safety. Robust enforcement of the regulations in response to these complaints will fulfill that responsibility.
In total, almost 6,000 files of complaints about wind turbine noise, vibration and sound pressure have been released to Wind Concerns by the Ministry of Environment, Conservation and Parks.
39 percent of complaints in 2018 noted adverse health effects.
The records show that complaints do not result in real action by the project operators, despite requirements of approvals for the project.
The process to accept and record citizen complaints is inconsistent, and information gathered is incomplete.
There appears to be no ministry-wide evaluation and review process for citizen complaints about environmental noise produced by wind turbines.
The report concludes with recommendations on how the complaint handling process could be improved as an enforcement tool, and could provide opportunities to act on other issues such as electricity costs.